Privacy Policy
Last updated: [DATE]
1. Who we are
(“we”, “us”, “our”) operates , trading as . We are the data controller for the personal data described in this policy.
- Registered address:
- Company number:
- Contact for privacy matters:
- Telephone:
- ICO registration number: [ICO NUMBER]
2. What data we collect
- Identity and contact data: name, billing and delivery address, email address, telephone number.
- Order and payment data: the items you ordered, your order history and confirmation of payment. Card details are handled by our payment provider — we do not store full card numbers.
- Measurements you send us: wall dimensions, waste positions and other figures supplied so that made-to-order furniture can be cut correctly.
- Technical data: IP address, device and browser type, and cookie data.
- Communications: messages you send by email, through a contact form, or by telephone.
- Marketing preferences: whether you have opted in to marketing.
3. Why we use it and our lawful basis
| Purpose | Lawful basis (UK GDPR) |
|---|---|
| Processing, manufacturing and delivering your order, managing your account | Performance of a contract |
| Answering enquiries about sizing, materials and aftercare | Legitimate interests / contract |
| Sending marketing emails | Consent, or soft opt-in for existing customers |
| Fraud prevention and site security | Legitimate interests |
| Analytics to improve the website | Consent, via cookies |
| Meeting legal, accounting and tax obligations | Legal obligation |
4. Who we share it with
We share data only with parties who help us run the business:
- Payment processors: [PAYMENT PROVIDER]
- Delivery and pallet courier partners: [COURIER PARTNERS]
- Website and hosting platform: [HOSTING PLATFORM]
- Email and marketing tools: [EMAIL PLATFORM]
- Analytics: [ANALYTICS PROVIDER]
- Workshops and finishers who manufacture made-to-order pieces: [MANUFACTURING PARTNERS]
We may also disclose data where we are legally required to, for example under a court order or a request from a tax authority. We do not sell your personal data.
5. International transfers
Where a provider stores data outside the United Kingdom, we make sure it is protected by an adequacy decision or by appropriate safeguards such as the UK International Data Transfer Agreement, or the UK Addendum to the EU Standard Contractual Clauses.
6. How long we keep it
- Order and transaction records: six years, to meet UK tax and accounting rules.
- Account data: while your account is active, then [X] months after it is closed.
- Measurements and specification notes: [X] years, so that replacement parts and matching pieces can be produced.
- Marketing data: until you unsubscribe.
- Support messages: [X] months.
7. Your rights
Under UK GDPR you have the right to access your data, to have it corrected, to have it erased, to restrict or object to processing, to data portability, and to withdraw consent at any time.
To exercise any of these rights, write to . We will respond within one month. We may ask you to verify your identity first.
8. Complaints
If you are unhappy with how we handle your data, please complain to us first at and we will investigate. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk, or on 0303 123 1113.
9. Cookies
This website uses cookies. Cookies that are strictly necessary for the basket, currency preference and checkout are always set. Non-essential cookies for analytics and advertising are set only with your consent through the cookie banner, and you can change that choice at any time from the banner link in the footer.
10. Changes to this policy
We may update this policy from time to time. The date at the top of the page shows the latest version. Material changes will be notified on this page and, where we hold your address, by email.